To everyone involved, and to all of our potential clients, I solemnly apologize to such a tardy response to this unfortunate claim. Still in an on-going fight with them to have the $750 charge to my credit card reversed. The pump was installed correctly, and hot water has been working fine ever since.
#RAY G FORCE PLUMBING INSTALL#
*G Force came out a total of 7 times and the problem still wasn't resolved.*Īt this point, I found the original pump on *** and scheduled to have a different plumber come out to install it. No hot water without running the shower for several minutes. On, we left Georgia for vacation and didn't return until the. It highlights that the supplied pump wasn't working properly. After several hours passed and the water cooled off is when the issue would manifest itself. The reason why there was hot water when the technician was present is because all the cold water had been flushed from the lines. I, again, requested that the original model pump be installed because it worked for several years without issue. Additionally, there hasn't been any construction or pipe work in our subdivision in over one year! While here, they flushed the water line and again, removed and reinstalled the pump. None of our neighbors are reporting issues with their hot water. On Jamey E came out again with another technician and they said they feel the problem is that we have bad water due to the construction in the area. After he left, I realized that the problem was still there. They refused to do this but did replace the originally installed *** with a different *** pump. I told him I also preferred for them to just use the same model pump that was previously in use since I knew that one worked well. It had been running in the wrong orientation for over 10 days at this point so I was concerned that it'd been damaged. Even after reversing it, the pump was making a weird noise so I asked him to replace it with a new pump. On, the original technician (Jesse G) came to the house to fix the installation. He said that he will have the original technician come out repair the pump. At this point their supplied pump had been running in the incorrect orientation for 10 days. Upon examining the installation, he realized that *THE PUMP WAS INSTALLED BACKWARDS BY THE ORIGINAL TECHNICIANand is the reason why it wasn't working. On, Jamey E from G-force came out to try to figure out what was wrong. I again called G-force to let them know the problem is still not fixed. We had hot water when the technician was present but once they left, the pump stopped functioning properly. He came out, removed and reinstalled the pump and said that he thinks it's an issue with our water. On G-Force sent Tim E to try to figure out what was wrong. I called G-force to let them know it's still not fixed. The pump seemed to work while they were present but once I tried the hot water a few hours later after they left, nothing. They said that the issue is due to a problem with the water in our area. They removed the unit and reinstalled it. He brought one of their master plumbers with him.
The sent the same technician out 2 days later on to diagnose the problem. I called G-force to make them aware of the issue. G-force insisted on replacing it with a pump from *** since it's supposedly a "higher quality unit." The install was completed but after they left, I realized that the pump was not working properly. My original pump was from *** Thermotech model number ***. On December 8th 2018, I hired G-Force Plumbing to replace a broken hot water recirculation pump. It's incredible that they still expect to be paid even though they didn't fix the problem AND I returned their pump to them. I'm still disputing the $750 charge with them on my credit card. After 7 visits they still could not manage to get a hot recirculation pump working. I can't stress enough how much I would NOT recommend doing business with this company.
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